[12th Anniversary] Help Each Other - Social Service Department疫情中的守望相助—社工部

Updated: Nov 7, 2020

To celebrate the 12th anniversary of CCACC - ADHC, staff from different departments shared their most impressive and touching stories in the past 12 years. (ENG & CHN)


为庆祝欢乐日间保健中心成立12周年,欢乐各部门员工回忆这12年里的点点滴滴,记录下他们印象中最深刻的感人故事,特在这里与大家分享。 (中英文)



Social Service Departement


Before COVID-19, Mrs. Liu attended the CCACC Adult Day Healthcare Center every day, Monday to Sunday, 7 days a week. Her family is far away in Taiwan and she lives in a senior apartment by herself. Although her daughter contacts her every day on the phone, it is hard for her family to help her immediately with daily living needs. Therefore, Mrs. Liu relied on assistance from the center staff in every aspect of her life. Since the pandemic, she only can stay in her apartment all day long and her life has changed a lot. Fortunately, CCACC - ADHC has well arrangements for our seniors in this difficult time. We deliver food, including breakfast and hot meals, and groceries, such as vegetables, eggs, and milk to Mrs. Liu every day. Center staff also calls her every day to make sure her needs for medical care and psychological needs are met.


Mrs. Liu has a big challenge during the pandemic. Her landlord passed away, and the landlord’s family planned to sell the unit. This means Mrs. Liu has to move out of the senior apartment where she has lived for 30 years. In addition to all the hassle of finding a new unit in this pandemic, she has to deal with the complicated paperwork process to register the changes with the public housing program. Since Mrs. Liu is receiving the government housing subsidy, she has to start the process of all public housing assistance applications for relocation, keep communication with Housing Opportunity Commission (HOC), attend a public hearing to get the voucher and find a new place. These steps are not easy at all and become more challenging under the COVID-19 situation.


Mrs. Liu who is in her late 80s has some health concerns, and she gets extremely anxious because of this moving issue. Luckily, ADHC staff and volunteers formed a special team to help Mrs. Liu. Since March, Mr. Ned Li, the ADHC founder and consultant, social worker Kate Lu and Hsiaoyin Chen, continuously communicate with Mrs. Liu’s daughter, the lawyer from the landlord, and the housing program specialist to help Mrs. Liu to go through the whole process. Ned put all his efforts into helping Mrs. Liu do some home search and visit the units without hesitation and worries about the COVID-19. With his help, Mrs. Liu finally found a good place to live. ADHC staff, Baoyu Tsai volunteered her time and provided care and supports to Mrs. Liu out of her own time. Mr. Steve Lin, the ADHC director, also assured the assistance of ADHC staff in the moving process.


The pandemic and the practice of social distancing have a huge impact on seniors who live alone. Before the pandemic, with support from the center, seniors who participate in the daycare center were able to maintain their health condition, manage their daily needs, and live independently. The pandemic changes everything. Concerning the safety of the venerable seniors, the CCACC - ADHC closed on-site operation even before the government officially shut down all the day program. The CCACC - ADHC rearranges operation and makes sure seniors are taken good care of with remote services, such as meal delivery and daily wellness calls, even when financial reimbursement was not guaranteed at that time.


Although the CCACC - ADHC is closed to the public, all the departments still operate and provide services continuously. The CCACC - ADHC Social Service Department cares about our participant’s psychological well beings as usual. In addition to the daily connection calls, we provide weekly online social events that bring happiness and fun to them; the Social Service Department staff also contact our participants regularly to understand their needs and help to resolve their social benefit issues.


CCACC - ADHC also cares about our participant’s mental health and recreational needs. Besides hot meals, the ADHC also delivers newspapers to our seniors regularly to help them keep connected with society. ADHC Activity Department hosts many virtual events, such as singing groups, church activities, drawing classes, etc. ADHC Social Service Department also leads an online social group every Thursday. Our participants can talk and discuss interesting topics, share their life and information, and support each other during this challenging quarantine time.


Our senior, Mrs. Liu, she never used any social media before so she does not know how to join those virtual activities. However, she tried to use the phone to call-in and participated in the virtual Bingo game. She attends the games almost every week and it becomes her main social life at this time. She said “it’s not about winning a reward. I feel happy when I heard my ADHC peers’ voice through the phone.” The social worker, Hsiaoyin Chen, also contacts her every day to show the care and warm concerns, and she feels so thankful. Mrs. Liu said that although her life is not perfect, she feels grateful that she can join CCACC - ADHC and meet staff and volunteers here who care so much about her and take care of her very well.



疫情中的守望相助

社工部

劉媽媽以往在中心開放的時候,幾乎風雨無阻,週一到週日,都會來中心參加活動。疫情發生以後,劉媽媽只能留在公寓裡,生活有了很大的改變。劉媽媽的家人都在台灣,子女雖然每天電話問候,但是,涉及到日常生活中需要協助的地方,他們也是鞭長莫及。所幸的是,歡樂日間保健中心為老人疫情中的隔離生活早就做好了周到的安排。劉媽媽每天都會收到中心送來的熱飯菜,以及各種早餐和可以自己製作食物的原料,生活基本有了保障。

劉媽媽最近遇到了一件麻煩事。她居住近30年的房子,房東過世了,房東的孩子要把房子賣掉變現。這樣一來,意味著劉媽媽需要在限定的時間內,重新辦理房子補貼的申請、保持與房屋委員會(HOC)的溝通、找合適的房子、辦理租房子的手續等等複雜的程序。這一切,在疫情中都變得加倍複雜。

劉媽媽已經80多歲,身體多有不便,這一變故,讓本來就容易焦慮的劉媽媽十分緊張。所幸的是,歡樂負責的員工和富有愛心的義工,組成了專案小組,協助劉媽媽度過難關。從三月開始,歡樂的創始人李潮顧問、陳曉瑩社工、陸惠興社工就跑前跑後,與劉媽媽的家人、房東律師和HOC 保持緊密的溝通。李潮顧問也不顧及自己也是屬於年過70的易感人群,還親自多次帶劉媽媽到現場看房子。在他的努力之下,最終找到了合適的地方。歡樂的林澂瑋主任也指示,歡樂團隊會盡力幫助劉媽媽解決搬家的事情。

新冠大流行,社交距離政策的實行,對獨居老人的生活打擊特別大。疫情前,參加歡樂日間保健中心的老人家,在中心各部門的協助下,疾病防控、生活起居,基本可以做到獨立生活,安享晚年。疫情來襲後,一切都變得不一樣。在政府正式決定關閉日間保健中心之前,歡樂就把經濟利益先放在一邊,首先考慮到老人們的安全,在安排好老人的膳食和居家問題以後,就率先停止中心的活動。

雖然中心沒有開放,可是中心各部門仍然維持運作。中心社工部一如既往,關注老人們的身心健康。社工部每週一次,與老人們線上相聚,為老人們的居家生活帶來一些歡樂。社工部的同事,每天通過電話問候,了解各位老人在家生活所遭遇的難處,想辦法遠程幫忙老人解決,保障老人們的福利項目資格不受影響。

歡樂日間保健中心也非常關注疫情中老人們的精神需要。除了熱餐,中心會定時送來報紙,讓老人們了解時事。歡樂的活動小組也組織了各種線上活動,比如歌唱小組,信望愛團契,畫畫班等。歡樂社工部也在每週四,組織老人線上相聚,討論熱門話題,分享健康信息,讓大家在沉悶的隔離生活中有些生機。

劉媽媽由於年齡大了,之前也沒有用到社交軟件,所以很多網上交流的方式,劉媽媽都沒有辦法參與。可是,劉媽媽還是堅持在週四的時候,通過電話參與“Bingo” 遊戲。她說,她一點都不在乎輸贏,只要能聽一聽朋友們熟悉的聲音,就會感到非常高興。社工部的陳曉瑩負責每天打電話問候劉媽媽,噓寒問暖,也讓她感動不已。劉媽媽感慨地說,雖然自己的生活並不是事事如意,可是她非常感恩,在歡樂碰到一群天使一樣的工作人員與義工,守護者她。



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