Updated: Nov 7, 2020
To celebrate the 12th anniversary of CCACC - ADHC, staff from different departments shared their most impressive and touching stories in the past 12 years. (ENG & CHN)
Social Service Departement
Before COVID-19, Mrs. Liu attended the CCACC Adult Day Healthcare Center every day, Monday to Sunday, 7 days a week. Her family is far away in Taiwan and she lives in a senior apartment by herself. Although her daughter contacts her every day on the phone, it is hard for her family to help her immediately with daily living needs. Therefore, Mrs. Liu relied on assistance from the center staff in every aspect of her life. Since the pandemic, she only can stay in her apartment all day long and her life has changed a lot. Fortunately, CCACC - ADHC has well arrangements for our seniors in this difficult time. We deliver food, including breakfast and hot meals, and groceries, such as vegetables, eggs, and milk to Mrs. Liu every day. Center staff also calls her every day to make sure her needs for medical care and psychological needs are met.
Mrs. Liu has a big challenge during the pandemic. Her landlord passed away, and the landlord’s family planned to sell the unit. This means Mrs. Liu has to move out of the senior apartment where she has lived for 30 years. In addition to all the hassle of finding a new unit in this pandemic, she has to deal with the complicated paperwork process to register the changes with the public housing program. Since Mrs. Liu is receiving the government housing subsidy, she has to start the process of all public housing assistance applications for relocation, keep communication with Housing Opportunity Commission (HOC), attend a public hearing to get the voucher and find a new place. These steps are not easy at all and become more challenging under the COVID-19 situation.
Mrs. Liu who is in her late 80s has some health concerns, and she gets extremely anxious because of this moving issue. Luckily, ADHC staff and volunteers formed a special team to help Mrs. Liu. Since March, Mr. Ned Li, the ADHC founder and consultant, social worker Kate Lu and Hsiaoyin Chen, continuously communicate with Mrs. Liu’s daughter, the lawyer from the landlord, and the housing program specialist to help Mrs. Liu to go through the whole process. Ned put all his efforts into helping Mrs. Liu do some home search and visit the units without hesitation and worries about the COVID-19. With his help, Mrs. Liu finally found a good place to live. ADHC staff, Baoyu Tsai volunteered her time and provided care and supports to Mrs. Liu out of her own time. Mr. Steve Lin, the ADHC director, also assured the assistance of ADHC staff in the moving process.
The pandemic and the practice of social distancing have a huge impact on seniors who live alone. Before the pandemic, with support from the center, seniors who participate in the daycare center were able to maintain their health condition, manage their daily needs, and live independently. The pandemic changes everything. Concerning the safety of the venerable seniors, the CCACC - ADHC closed on-site operation even before the government officially shut down all the day program. The CCACC - ADHC rearranges operation and makes sure seniors are taken good care of with remote services, such as meal delivery and daily wellness calls, even when financial reimbursement was not guaranteed at that time.
Although the CCACC - ADHC is closed to the public, all the departments still operate and provide services continuously. The CCACC - ADHC Social Service Department cares about our participant’s psychological well beings as usual. In addition to the daily connection calls, we provide weekly online social events that bring happiness and fun to them; the Social Service Department staff also contact our participants regularly to understand their needs and help to resolve their social benefit issues.
CCACC - ADHC also cares about our participant’s mental health and recreational needs. Besides hot meals, the ADHC also delivers newspapers to our seniors regularly to help them keep connected with society. ADHC Activity Department hosts many virtual events, such as singing groups, church activities, drawing classes, etc. ADHC Social Service Department also leads an online social group every Thursday. Our participants can talk and discuss interesting topics, share their life and information, and support each other during this challenging quarantine time.
Our senior, Mrs. Liu, she never used any social media before so she does not know how to join those virtual activities. However, she tried to use the phone to call-in and participated in the virtual Bingo game. She attends the games almost every week and it becomes her main social life at this time. She said “it’s not about winning a reward. I feel happy when I heard my ADHC peers’ voice through the phone.” The social worker, Hsiaoyin Chen, also contacts her every day to show the care and warm concerns, and she feels so thankful. Mrs. Liu said that although her life is not perfect, she feels grateful that she can join CCACC - ADHC and meet staff and volunteers here who care so much about her and take care of her very well.